Toll Free:  1-866-596-4191  Phone:  727-596-4191

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FAQs

Often there are questions which arise when ordering cartridges online.   If you have a question that is not answered here, please submit your FAQ to  asapinfo@asap-ink.com and we will make every effort to respond.

1. If I buy a remanufactured cartridge or a compatible one, will it void my printers warrant?
2. Do you guarantee your cartridges?
3. What are the letters following my HP printer numbers, such as D, G, A , AN mean?
4. When I buy a cartridge, what type of payment do you accept?
5. Should I clean my printer?
6. What is a compatible cartridge?
7. Where do you ship?
8. Can I fax you my order?
9. What do I do if I cannot find my cartridge on your site?
10. How long have you been in business?
   
1. If I buy a remanufactured cartridge or a compatible one, will it void my printers warrant?
  A remanufactured or compatible cartridge does not void your Printer's Warranty.  This has been dealt with by legislation through the US Congress.
 

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2. Do you guarantee your cartridges?
  We guarantee every cartridge we sell.  If you experience a problem contact us and we will either replace the cartridge or refund your money.
 

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3. What are the letters following my HP printer numbers, such as D, G, A , AN mean?
 

These letters are a sub-description of the cartridge number to designate the ink capacity used in that cartridge.  Most new printers come with cartridges that do not contain a full ink cartridge and must have a designation to denote a different capacity in the cartridge.  However a G, A, AN or D description does not alter the cartridge number and can be used interchangeably in the appropriate printer.

 

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4. When I buy a cartridge, what type of payment do you accept?
  We accept Visa, MasterCard, Discover and American Express.  We, however, do not accept checks, money orders or cash.
 

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5. Should I clean my printer?
  Most printers require occasional cleaning.  It is best to read you manual for the instructions appropriate for your printer.
 

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6. What is a compatible cartridge?
  A compatible cartridge is one that has been made by the original manufacturer's specifications by another company.  Our compatible cartridges are from quality suppliers and you will find that they are equal to or exceed the quality of the original manufacturers cartridge.  However, the price you pay for a compatible will be much less than an original cartridge.
 

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7. Where do you ship?
  We ship only in the United States!  We have no export license and all orders NOT from the United States will be voided.
 

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8. Can I fax you my order?
  We accept fax orders.  You may fax your order to 1-727-596-6098.
 

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9. What do I do if I cannot find my cartridge on your site?
  You may contact us through our e-mail at asapinfo@asap-ink.com and we will do our best to assist you.
 

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10. How long have you been in business?
 

We began the ink business in 1998.  It has been our privilege to serve the publics ink needs since that time.

 

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